FAQ Frequently Asked Questions

Is a web check/in available?
Yes and taking advantage of this service is highly recommended, also to avoid and shorten waiting times and keeping distances when checking in at the reception.
You can check-in comfortably and easily from home at any time from 1 month prior your journey begins.
All you need is the lead name as well as the arrival and departure date.Click here to login to the registration form or click on “Web Check-in”.

How do I get to Blue Bay Resort Hotel from the nearest airport?
It is around 30 minutes by car from Heraklion International airport.

Does the hotel arrange Transfers?
It is our pleasure to arrange a transfer at a fixed price on your behalf. To do this, you can send a message to contact@bluebay.gr  well in advance of your arrival with your flight details, number of people and how many baggage items. In response, you will then receive the offer and, if you are interested, you can then make a firm booking.
In the hotel you can inquire via the reception to order a taxi at any time. Also pre-orders are possible.

Does the Blue Bay Resort hotel has a spa facility and which treatments are available?
The Blue Bay Resort has a Mini Spa offering a range of treatments for body and soul. Let yourself be pampered in the hands of our experts and treat yourself to a few hours on your vacation to relax physically and mentally.
Useful Information:
-Treatments and prices are subject to changes; especially with regard to short-term offers, availability, demand etc.
-It is recommended to make appointments on site.
-Appointments before arrival are possible; however, every confirmation is binding.

Which beverages are included in the All Inclusive program?
The Beverages included daily until 23:00 hrs are: Local soft drinks, water, selection of juices, house wine (red, rose & white), local draft beer, raki, ouzo, tea & filter coffee.
Useful Information:
-For arrivals a bottle of water is placed in the room (mini-refrigerator).
-There are 2-3 water stations within the resort 24/7.
In addition to the above an extensive menu-card of branded refreshments, bottled wine & beer, cocktails, spirits, champagnes etc is available at charge.

Is there Internet Access in the rooms?
Yes, the WiFi signal was recently expanded throughout the resort.
However, the signal can fluctuate depending on the location, the receiving device and the individual user load.

How close to the Beach is Blue Bay Resort Hotel?
The nearest public beach, “Mononaftis Bay”, is in 250m distance, which due to the hillside location of the hotel is steep downhill from the main building. Guests are offered a free mini bus shuttle at 5 set times daily.

What is the Location & the Surrounding of Blue Bay Resort Hotel like?
‘Blue Bay Resort Hotel’ is located on the northern side of Crete, above “Mononaftis Bay”, 22km from the capital city of Heraklion, in the quite village of Agia Pelagia.
Thanks to its privileged slope position, it offers breathtaking views of the Cretan Sea. The environment is full of natural beauty, making it an ideal choice for relaxing and enjoyable holidays. Blue Bay Resort Hotel also is a central point for excursions throughout the island of Crete.
A few shops, taverns, cafeterias, etc are at the nearby “Mononaftis Bay” and more are in the centre of “Agia Pelagia”, in about 2km distance, where a sandy beach is also.
However, the hillside location of the hotel’s resort is involving steps as well as stairs.
Annex-Buildings are in distance of 50m to 250m up-, or downhill from the main building.
Also the environment is hilly. Accordingly, a stay for persons with mobility issues is not and for strollers limited recommended.

Dress Code – Which kind of clothing is accepted and why?
The following rules are vital to protect the right of every hotel guest for a safe and beautiful rest: 
Dress Code is a matter of ethics; it is not customary to be inside the hotel in a swimming suite, with a naked torso or barefoot. In order to get through the lobby of the hotel one must always wear some additional clothes over the swimming suit, put on shoes and cover their torso.
Dress Code is a matter of safety; in order to create potentially injury-prone situations, all the guests are strictly prohibited to be inside the hotel buildings in wet clothes and barefoot, such as the reception, in the lobby bar and other facilities, i.e. apart from their rooms. Even if guests are headed to their room in order to cross the hotel reception or lobby they need to put on shoes and make sure that water is not dripping from their hair and clothes.

Evening dress-code for gentlemen:
Shirts are not compulsory; the main rule is covered-up shoulders: men can attend in t-shirts, but not in tank-tops. Trousers are not compulsory; men can wear shorts, which are not too short, not for swimming and for sports. If you are wearing a prolonged version of smart casual shorts – you are welcome in the restaurant!
Evening dress-code for fair ladies:
Any neat everyday clothes are allowed. Besides, ladies in dresses are always a jewel of the evening! These can be cocktail dresses or smart linen dresses, which is absolutely acceptable on the Mediterranean.
Important remark: Wearing flip flops in the restaurant area are prohibited.

Pools – What is Saltwater Electrolysis?
All our swimming pools are equipped with a salt water electrolysis system for water maintenance.
This is not only environmentally friendly, but also pleasant to the skin.
The salt water electrolysis has some serious advantages over the use of conventional chlorine and is an environmentally friendly disinfection alternative. In addition, no typical smell of chlorine and the user feel a pleasant feeling: The low salt swimming pool water has only about one-tenth of the salt content of sea water, contains valuable minerals and trace elements and is therefore very pleasant for the eyes and skin. Weak salt water does not leach out the skin. It results in a skin-conditioning and connective tissue tightening effect. After bathing, dry salt particles are massaged into the skin to promote blood circulation. The result: the skin feels silky soft and tender.

Are Inflatable’s allowed in the pools?
For safety reasons, we must insist and cannot allow inflatable's.

Do you cater for guests with dietary requirements?
Yes, at Blue Bay Resort Hotel we take dietary requirements very seriously.
The Maitre d’hôtel and his team are always happy to offer guidance along our extensive buffets and certainly beyond, if necessary.
All we ask is that you please give our team an early notice for anything other than Vegetarian or Vegan diets; these options are fully catered for each day.
Our F&B department has undertaken considerable research in putting together our menus. In some instances however we are reliant on the products and ingredients purchased from external suppliers so whilst we try to ensure that they are allergen free we cannot accept any responsibility whatsoever if such products contain items that we are unaware of.
Guests with severe allergies are advised to assess their own level of risk and consume dishes at their own risk.
We have created the table below with the appropriate abbreviations to help you inform us in advance (contact@bluebay.gr) of any specific requirements that you may have.

What kind of Entertainment is offered?
During the summer months, July and August, a soft animation program is offered during the day.
This includes activities at the main pool at 6 days a week, as well as in the mini club, which is intended for our little friends aged 5-12 years. Both are also subject to demand and hotel occupancy.
For the evening entertainment of our guests, we preferably arrange these events with professional, external partners. These Shows and events are available throughout the season, although depend on the local weather conditions, and have their peak time from mid-June to mid-September.

Does the hotel have a Gym and how is it equipped?
At Blue Bay Resort Hotel we do have a gym room, which is accessible for hotel guests daily from 09:00 until 21:00 hrs. The equipments include a running machine, bikes, benches, weights and a machine for arm weights. An appropriate gym dress, closed-top athletic shoes and the use of a towel to wipe down each piece of equipment after, are required.

Rooms with outdoor Jacuzzi – can the temperature be regulated?
Not only the temperature, but also the filling quantity can be individually regulated. The handling takes place via the mixer tap (hot/cold).   

Is there some kind of food for guests arriving to the hotel after the restaurant closure?
For us it goes without saying to have ready some small, cold supper (Sandwich, fruit & water).

How can I go to the centre of “Agia Pelagia”?
The town centre is about 2km from the hotel and next to various shops (mini market, cafeteria, taverns/restaurants, and souvenir shop) you will also find a sandy beach.
The centre can be reached by taxi, but also in about 20 minutes on foot. From the hotel driveway, the path leads turning to the left, past the car rental company and shortly afterwards down the stairs and further along a path that turns into a street again.
Tips:

1. Ask for a printed plan at reception.
2. Halfway there (about 1km from the hotel) is the public bay "Psaromoura".

How can I go to the centre/capital city of Crete, “Heraklion?
The capital of Crete, Heraklion, is about 23 km away. To get there, you can take the local bus (timetable is on the information board in the reception area, the bus station is just opposite of the parking lot) or take a taxi. There are many shops in the city centre, but also the Archaeological Museum is in the city. A visit to the Market-road, the “Morosini” Fountain and the harbour is also recommended.
If you buy a ticket for one of the Hop On-Hop Off buses in Heraklion, you can get to all sights inside and outside the city walls at a fixed price.

How can I book excursions around the island?
Of course, you can book excursions and rental cars through your tour guide. If things need to go faster, we, at the reception are happy to be at your side with advice and support.

Do I have to leave the hotel from the time of check-out?
Departure day – Changing room – Late check out
No, “be our guest” and take advantage of our facilities responding to the needs of departing guests: -Free use of the Luggage/storage room (unlocked, opposite of reception desk). -Upon appointment & free of charge: Shower/changing facility until 18:00 hrs (2 showers & enough space also for families).
Additionally, for guests who are interested in a late check out: Provided there is availability, the hotel will be happy to arrange that you may keep your room; this extra service is available upon request & extra charge only. Please sign the "Late checkout list" at reception the day before departure.